Since implementing an annualised hours scheme in June 2001, Siemens Power Generation (SPG), a division of Siemens plc, has achieved improved business performance and customer satisfaction. At the same time, SPG's revised approach to working time has allowed consistent delivery against other objectives, including reduced costs and a better work life balance for employees.
SPG is one of the leading companies in the international power plant sector. Its business services include the manufacture and the provision of products and engineering solutions to power plant operators. It has an extensive field service operation which provides modernisation, upgrade, overhaul, repair and maintenance services to a broad spectrum of clients operating steam and gas turbine generation plants in the UK and overseas.
SPG's Site Management Team identified a number of key issues which demanded a change in the traditional 'long hours / high overtime' culture:-
SPG's objective was to introduce 'greenfield' employment practices which would both revolutionise the traditional approach to working time and better meet customer requirements through enhanced operational responsiveness.
The primary recommendation of the subsequent feasibility study was thus for SPG to balance its commitment to the spirit of the WTR and its client organisations by adopting the maximum number of hours allowed within a 48-hour week, 52-week reference period, per workforce agreement. This would give each engineer an annualised hours contract of 2188 hours.
The scheme implemented allows engineers to work an 'outage mode' pattern for 24 weeks in the year. These weeks do not need to be consecutive, and engineers attend a 12-hour shift, netted back to 11.5 hours by virtue of an unpaid 30-minute break. An average of five shifts is worked per week, yielding a nominal 57.5-hour week, thus consuming 1380 hours of the annual hours contract. The balance of 798 hours are worked in the remaining 21.5 working weeks. The working pattern also provides a minimum two days off in a rolling 14-day period, in compliance with WTR requirements.
A comprehensive review of the remuneration and employment package provided the basis for a new and competitive salary package for engineers, removing or consolidating historical allowances and introducing significant improvements in the form of medical cover and pension arrangements. Engineers were also authorised to participate in the Group's car purchase scheme.
To date, there has been a 'win-win' solution for all concerned – more satisfied customers, well motivated employees and improved business results.
As well as providing consultancy and software tools for working time change strategies, we also host educative working time change events which we run periodically throughout the year.
28th February 2012, The Royal Holloway University of London
“How Lean Employee Resourcing can reduce costs and meet the customers rising expectations”
This particular Masterclass targets the challenges faced by the public sector.
14th & 15th March 2012 , The 6th Annual Working Time Forum
“The Economic and Financial case for change and the principles of Lean Employee
Resourcing”
Suitable for both private and public sectors
“The speakers were most relevant because of the practical information given regarding the implementation of annualised hours” Wessex Water
“We thoroughly enjoyed the event, and each presentation had something of relevance to our organisation” Wedgwood
“ The Masterclass provided a good insight into the long journey required, it also showed that there are many potential solutions” United Biscuits
“A well structured seminar that raised and answered a lot of questions” Vets Now Ltd
“Very interesting day & a good introduction to what I am sure is a significant opportunity to Faccenda” Faccenda Foods
“a very informative event” George Wilkinson Ltd (Household goods manufacturer)
“An excellently organised event, very useful” the AA
“A really interesting and informative day” BAA
“The content of the course made you think how you could improve efficiency in your business” Scott Timber Limited
“A valuable course” GlaxoSmithKline
“There was great cross industry representation, with articulate and enthusiastic speakers”. Heinz
“A very enjoyable forum” Johnston Sweepers
“The forum had a good overall structure with a good variety of speakers” Kraft
“Very useful conference/seminar” Moog
“We found the forum rewarding and would recommend it to others” The Pall Corporation
To find out more about the many services available from Working Time Solutions – including consultancy, software and Lean-ER itself – then please don’t hesitate to contact us or submit an information request and we shall be happy to find out how we can help. All our solutions start with talking and listening: we look forward to beginning the conversation soon.